Frequently Asked Questions

Before Purchase:

Q: Can I shower with my jewelry?
A: Yes.

Q: How do I request a custom necklace length if it's not an option?
A: Simply by leaving a note in the notes section at checkout.

Q: How do I get my necklace with the extender?
A: Simply by leaving a note in the notes section at checkout.

Q: This is a gift. How do I get it to not include the invoice?
A: Let me know in the notes at checkout and I will leave the invoice out for you. 

After Purchase:

Q: Oops, I entered the wrong address. How to fix it?
A: Let me know here and I will correct it for you.

Q: How do I return my item?
A: You can follow the instructions here.

Q: I got the wrong item.
A: Let me know here and I will send you the correct item.

Q: Help my jewelry broke!
A:  You can request a repair here.